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Help Center / FAQs


Can I modify or cancel my order?

Sorry, once an order it placed, it cannot be cancelled.  We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. The standard MonsterCrackers.com Return & Exchange Policy applies to all orders placed on MonsterCrackers.com.


Can I return my order?

Nope.  All sales on MonsterCrackers.com are final.  The only exceptions are for defective goods and sized apparel items where we offer a limited exchange policy.  For more information on returns, read the Monstercrackers.com Return and Exchange Policy.


The outer box is damaged, can I return it?

MonsterCrackers.com does not guarantee product packaging.  While we do realize that the product packaging can be important for some collectors, the product packaging's purpose is to keep the ornament intact during the transfer from our warehouse to your home. Read the Monstercrackers.com Return and Exchange Policy for more information.