Refund policy
PLEASE NOTE THE FOLLOWING BEFORE PLACING YOUR ORDER ON MONSTERCRACKERS.COM:
- ALL SALES ARE FINAL AT MONSTERCRACKERS.COM.
- MONSTER CRACKERS WILL NOT MODIFY, REROUTE OR CANCEL AN ORDER ONCE PLACED.
- MONSTER CRACKERS MAY CANCEL/REFUND ORDERS AT ANYTIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMER, FRAUD RISK ANALYSIS OR ANY OTHER REASON.
- MONSTERCRACKERS.COM DOES NOT GUARANTEE PRODUCT BOX / PACKAGING.
Thank you for shopping with us. We love our monsters and have worked hard to make sure that they will live up to all your expectations. We’re pretty sure that you’ll love them as much as we do and are grateful for your business.
We have developed what we believe is a fair return policy, as stated below. Please note that by purchasing goods from MonsterCrackers.com, you have agreed to the following terms.
Note: We aren’t offering international shipping at this time. But please sign up for our newsletter and we’ll let you know as soon as we do!
Defective Product Return Policy
All sales at are final at MonsterCrackers.com. The ornaments we sell are collectible, made in limited runs and are hand-painted or hand-assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value. However, if your merchandise purchased on monstercrackers.com has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to us immediately with photos, your name, your order number and what is damaged. We will evaluate the photos and make a decision. If the damage qualifies for an exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or full store credit for a future purchase. ALL OTHER TOY & PRODUCT SALES AT MONSTERCRACKERS.COM ARE FINAL. You have 15 days from receiving your order to exchange by sending your items back to us.
Apparel returns will only be accepted in original sealed packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Sorry, we can't accept ornaments back as a return unless they are defective, in which case we will do our best to replace the item you ordered if it hasn’t sold out. If we don’t have any left we’ll talk about it and work something out.
Additional non-returnable items:
- Downloadable products
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error. All goods are inspected prior to shipping, so we feel pretty confident that minus something extreme your product should arrive in excellent condition.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@monstercrackers.com.Shipping
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you'd like to make a return, please email us at info@monstercrackers.com and we will give you further shipping instructions.